DTO Member Migration Most Frequently Asked Questions
Help! My old password isn’t working.
Your log in credentials on the old DTO won’t work on the new site. It’s a COMPLETELY new site on a different domain and totally different platform so you need to setup an account like you’re all new. :) You’ll be emailed your username and password after you’ve completed the registration on the new site.
I have a prepaid account on the old DTO. How with this transfer?
This will be moved over manually "behind the curtains" to the new site after you’ve setup your new account. Your prepaid amount will have the same expiry date and you will not lose any days on the prepaid.
My old account is associated with an affiliation or club. Will this transfer?
It certainly will. Whatever affiliation you might have connected with your membership on the old site will move over to the new site. For example, if you are listed as a USDF member on the old site, this will be manually moved over to the new site after you create your account.
I signed up for a new DTO account and didn’t receive my welcome email with my username and password. What should I do?
If you didn’t automatically receive a message from email@example.com with the subject line reading "Dressage Today Online Video on Demand" then please check your SPAM or JUNK mail folder as it’s likely in there. Still can’t find it? Contact us for resending log in and we’ll resend your log in credentials to you.
What will happen with my old DTO membership?
You’ll still have access to the old site until it is shutdown on March 21, 2018. Your username and password for the old site will remain the same. Your subscription on the old site will be canceled after you setup your account on the new site so no double billing thus why the 30 free days on sign up.
I prefer a prepaid account instead of paying month to month. Is this still possible?
Yes. Of course ♥! DTO still offers the annual prepaid option with a 20% discount for $345.60 a year. IF you already have a prepaid membership, your expiry date will transfer over and you won't be billed until you reach that expiry for the annual prepaid. Click Here to sign up for the annual!